Multi-site contract logistics business (UK-wide)
A multi-site contract logistics business with a highly diverse, multilingual workforce
Making MHFA training accessible, consistent and practice-ready across the UK
Ripple & Co has supported a UK-wide, multi-site logistics organisation since February 2022, delivering accredited MHFA training, suicide awareness and refreshers at scale, with an inclusive approach designed for multilingual learners, neurodiversity, and colleagues who haven’t been in a classroom (or sat an exam) for years.
At a glance
The challenge
The business needed a consistent, high-quality MHFA approach across multiple UK sites, in an environment shaped by a fast-changing workforce and frequent acquisitions.
There were additional, very practical delivery challenges:
A highly multilingual workforce, where English is a second (or third) language and peer support needed to reflect the languages spoken on site.
Neurodiversity and accessibility needs, requiring facilitation that worked for different learning styles.
Low “classroom confidence” for many learners, including limited experience with laptops, online learning, and formal assessment.
A shift from one MHFA training route to a more rigorous accredited, regulated course, while supporting participants who had trained under different programmes previously.
Alongside training quality, the organisation wanted confidence that MHFAs could handle difficult conversations safely, maintaining role boundaries, escalating appropriately, and staying human under pressure.
What we delivered
1) Accredited MHFA training (Qualsafe Level 3 Award)
Format:
2 full days in-person or 4 half-days online
Tailored delivery:
Adapted facilitation to support multilingual learners, neurodiversity, and colleagues unfamiliar with classroom learning and exams — without lowering standards.
2) Suicide awareness and prevention training
Duration:
one day, in-person
Status:
CPD-accredited
Designed to build confidence in recognising risk, responding appropriately, and signposting/escalating safely
3) Refresher training (Premium, with Talkworks scenario practice)
Refresher delivery that accounted for a mixed cohort of MHFAs who had trained via different programmes — ensuring a consistent standard and shared language across the network.
This refresher was delivered as a Premium refresher designed to build practical, real-world capability — not just knowledge.
Duration: 6 hours Included:
Tailored scenario practice based on logistics workplace realities and typical challenges
Facilitated role play using actors to rehearse high-stakes conversations safely
Focus on human approach under pressure, including:
maintaining boundaries and role scope
signposting and escalation
handling critical situations calmly
holding silence and staying present
Bespoke workbooks and conversation guides to support application back in the workplace
What changed
Earlier escalation when risk increased, reducing the likelihood of issues being held too long or handled beyond scope.
Role boundaries maintained more consistently, helping MHFAs stay within a safe peer-support remit.
Improved handling of critical situations, with greater confidence in what to say, what not to say, and when to involve professional support.
Safer escalation behaviours, supported by rehearsed responses and clearer decision-making under pressure.
Average learner feedback score:
(If you want, we can phrase this as a range or as “consistently high feedback” until you have a number.)
Why it worked
Designing for real workforce conditions (multilingual learners, neurodiversity, low classroom confidence) while maintaining rigorous standards.
Moving beyond “refresher content” into practice-based rehearsal through Talkworks — so people could build muscle memory for difficult conversations, not just understanding.
Providing tools and guides that made application easier back on site.
What people said
“The training from start to finish was excellent in every way. Talkworks conversation training - good to have a safe space to practice.”
Delegate feedback
“I felt the days covered the right depth of knowledge for what we need to be successful and competent in the role of the MHFA.”
Delegate feedback
“It was one of the best facilitated courses I’ve attended for a long time. Bit of a cliché – wish this course was around 30 years ago!!”
Delegate feedback
Occupational Health Lead
“Ripple has an excellent team of people who are able to provide unparalleled support to us… Ripple is stand alone. They will always be my go-to for Mental Health support in any organisation that I am working within.”
Talk to us about upgrading MHFA refresher training with practice-based conversation skills.
Especially where your workforce is multilingual, neurodiverse, and not classroom- or exam-confident.
Estimated reading time: 5 minutes