Cadent Gas partners with Ripple&Co to bring safety learning to life

Wellbeing and psychological safety specialist Ripple&Co has been appointed by Cadent to design and deliver a fully immersive training day for its annual Safe+Well conference, underlining the UK’s largest gas networks commitment to physical safety, psychological safety and human factors.  

Cadent keeps around 11 million homes and businesses safe and warm every day and the experiential programme centred on a fictional dramatised, gas-related scenario and followed a multi-scene storyline that tracked the build-up to the event and the organisational response afterwards. 

The Safe+Well conference welcomed hundreds of attendees, from senior leaders to gas emergency engineers, moving through fast-paced scenes and debriefs that linked directly to Cadent’s process safety management and everyday operations, reinforcing its shared safety culture. 

The day opened with a high-impact simulation that disrupted expectations and set an emotional anchor for learning. Specially trained facilitator-actors brought Cadent specific scenarios to life, enabling delegates to practise the conversations and decisions that keep colleagues and the public safe. 

Ripple&Co’s approach blended dramatic realism with evidence-based tools, so insights moved beyond awareness into habit change. Delegates were fully immersed and able to reflect and engage with characters, helping to join up workflows across IT, operations and finance, and convert reflection into concrete plans that can be implemented immediately. 

David Garner, director of safety, health and environment at Cadent, said: “I am delighted with this immersive learning experience, taking over 350 of our colleagues on a journey in a way they didn't expect and that genuinely caught the imagination and pulled on everyone’s heart strings. At Cadent, we take safety incredibly seriously, we are proud of our record which can only be achieved if we all believe in what we do, and all play our role. The way Ripple&Co created a safe space to explore emotion and challenging topics, helped our people engage deeply in safety –  the team should be very proud.”  

Eileen Donnelly, CEO & founder of Ripple&Co, added: “We’re delighted to partner with Cadent to bring psychological safety and wellbeing to life through immersive learning.  

“This event shows real leadership in making safety more human - giving people not just knowledge, but the confidence and empathy to look out for each other every day.” 

For more information head to our immersive training page.